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Delivery Policy

100% Discretion Assured! All orders are shipped in plain discreet packaging!

 When Will My Order Be Despatched?

Payment Received Order Despatched
Before 3pm Monday - Thursday Same Day
Before 12pm (noon) Friday Same Day
Between 12pm (noon) Friday and midnight Sunday              Following Monday

 

United Kingdom Delivery Charges 



Service Delivered Charge   
Royal Mail Tracked 48            2 working days      £2.50*

 

* All orders over £25 now qualify for FREE UK Delivery

The standard tracked delivery service is Royal Mail Tracked 48 which is delivered within two to three working days.

Delivery to the Scottish Highlands and offshore UK islands areas may take longer than specified. Orders being sent to areas outside mainland UK are unlikely to arrive within the times specified even when selecting the Next Day or Saturday Delivery options.

Please allow 2-5 working days for the delivery of your order if you live in one of these postcodes:

AB30-38, AB44-56, FK17-99, G83, GY1, GY9,  IV1-28, IV30-39, IV52-54, IV63, KW1-17, PA21-33, PA34-40, PH18-26, PH30, PH31-44, PH49-50, HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3; plus: Northern Ireland and the Channel Islands.

 

International Delivery Charges 

Location Delivered Charge   
Europe           3-5 working days      £8.00
Rest of the World            5-10 working days      £15.00

 

Select your country at checkout to see exact delivery costs

 

Not at Home During the Day?

This is not a problem, we just require your billing address to match the one your payment card is registered to. You can decide to have the order delivered to an alternative address at checkout.

Please note that all deliveries must be signed for. 

 

Security

All Fifty & Dean parcels need to be signed for so that we know your order has been safely received. However if you are out when the postman comes knocking, don't worry.

The delivery service will leave a card which has details of where your parcel can be collected. It is then kept safely with them for 7 days. If not collected during that time period, it will be returned to us. You are advised to take along some proof of identity when collecting your parcel. Be sure to follow the instructions on your delivery note.

 

Tracking Your Order

We retain the tracking code for all orders, which can be emailed to you upon your request. You can then use this tracking code at the delivery service website to find out where your order is, along route to your home. 

Royal Mail website www.royalmail.com 

 

Haven’t Received Your Order when Expected?

Please allow 4 working days before contacting us, if your order has not arrived. You can then contact us here or alternatively ring the customer service team on 01202 868 511.

 

Bank Holiday Deliveries

Royal Mail do not deliver on Bank Holidays so deliveries will be made on the next working day.

 

Bank Holiday Despatches

Bank Holiday Mondays - Payments received before 12 noon on the previous Friday will be despatched the same day.

Bank Holiday Fridays - Payments received before 3pm the previous Thursday will be despatched the same day.

Bank Holiday Weekends - Payments received over a Bank Holiday Weekend will not be despatched until the next working day.

 

Important note:

Due to the nature of our products, we reserve the right to decline orders which request delivery to certain addresses including schools and places of worship.

When an order is returned to us after an attempted delivery, you will receive a refund for the value of the order minus the shipping costs.

If you decide to order again, delivery charges will apply as normal.

Fifty & Dean is not responsible for any orders delayed by incorrect information given at checkout, so please ensure you enter all information correctly. 

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