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Returns & Cancellations

We hope that you’re 100% happy with your order, but if you’re not we’re really happy to help you make changes, cancel or return it. 

Website Cancellations

Our warehouse team is really quick and as soon as you place your order, they'll start packing it up to make sure that it reaches you as quickly as possible. So - the quicker you contact us by phone or email to cancel or to make changes, the better.

If your order has not been packed by our warehouse team yet, we’ll simply cancel it and refund you, using the same method that you used to pay for it.

If your order has already been packed by our team, we will be unable to cancel it. If this happens, you can simply refuse to sign for the parcel when it arrives and it will be returned to us at no cost to you.

Website Returns

Fifty & Dean accepts unwanted items for refund or exchange for up to 30 days. UK returns even include FREE return postage. All we ask is that these products are unopened, unused or unworn as appropriate.

Faulty items will be replaced or exchanged up to 30 days after purchase, unless otherwise stated in the product specification.

In all cases you will need to Contact Us using the form here to tell us the details of your return and be issued with a returns number. You can then post the item back to us at the supplied freepost address. Please don’t forget to fill in and include the return slip in your parcel. This will ensure your return is processed as efficiently as possible.  

Please ensure you get a free certificate of posting from the Post Office upon dispatch and keep this in a safe place. We cannot accept responsibility for any items returned without a certificate of posting.

Should your unwanted item be returned to us in an unsanitary, opened or used condition, we will have no choice but to decline your refund and return the item to you.

Lingerie, latex clothing and consumables are exempt from your right to return once they have been opened, used or worn. This includes, but is not limited to:

Massage Oils
Hosiery (including bodystockings, stockings and tights)
Latex lingerie and clothing

Retail Stores

The above returns policy is only valid for purchases made through the Fifty & Dean website and do not necessarily apply to purchases made in our retail stores.

Fifty & Dean is part of the ABS Group, the largest distributor of adult products and sex toys in the UK.

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